Privacy Policy
Make Well LLC
331 S Rio Grande St #108, Salt Lake City, UT 84101
hello@makewell.studio
Last updated: May 2026
1. Introduction
This Privacy Policy describes how Make Well LLC ("Make Well," "we," "us," or "our") collects, uses, discloses, and retains personal information when you visit makewell.studio (the "Site"), purchase a membership or pass, or otherwise interact with our services (collectively, the "Services").
By using the Site or Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not access or use the Site or Services.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of the Site or Services following any changes constitutes your acceptance of the updated policy.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account, purchase a membership or pass, or contact us, we may collect:
Identity information: full name
Contact information: email address, mailing address, phone number
Payment information: billing address and payment card details (processed and stored by Squarespace Payments)
Account credentials: username and password
Communications: any information you provide when contacting us for support or other inquiries
2.2 Information Collected Automatically
When you visit the Site, we and our third-party service providers may automatically collect certain technical and usage data, including:
IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and similar tracking data
This information is collected through cookies, web beacons, and similar technologies, as further described in Section 5 below.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide and manage the Services: processing transactions, managing memberships, facilitating studio bookings, and sending transactional communications related to your account
To communicate with you: responding to inquiries, providing customer support, and sending administrative notices, including renewal reminders
To send marketing communications: informing you of new offerings, events, and updates from Make Well, where you have not opted out of such communications
To improve the Site and Services: analyzing usage patterns, diagnosing technical issues, and enhancing user experience
To enforce our Terms of Service: detecting, investigating, and addressing fraudulent, unauthorized, or unlawful activity
To comply with legal obligations: meeting applicable regulatory, tax, and legal requirements
4. How We Disclose Your Information
Make Well does not sell your personal information to third parties. We may disclose your information in the following limited circumstances:
Service providers: We share information with third-party vendors who perform services on our behalf, including Squarespace Payments for payment processing and Squarespace Inc. for website hosting and e-commerce infrastructure. These providers are authorized to use your information only as necessary to perform services for Make Well and are subject to their own privacy policies.
Legal compliance: We may disclose information when required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Make Well, our members, or others.
Business transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of Make Well's assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a materially different privacy policy.
With your consent: We may share your information with third parties when you have provided explicit consent to do so.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small data files stored on your device that help us recognize returning visitors, maintain session state, and understand how users interact with the Site.
You may disable or delete cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of the Site.
We may also permit third-party analytics providers to place cookies on the Site for the purpose of collecting aggregated usage data. These providers are bound by their own privacy policies.
6. Data Retention
We retain your personal information for as long as your account is active or as otherwise necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, accounting, and reporting obligations, resolve disputes, and enforce our agreements. When your information is no longer required for these purposes, we will delete or anonymize it in accordance with our internal data retention practices.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment card data is handled exclusively by Squarespace Payments and is subject to their security standards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You provide your information at your own risk, and we recommend that you do not transmit sensitive information through unsecured channels.
8. Your Rights and Choices
You may have certain rights with respect to your personal information, including:
Right to access: You may request a copy of the personal information we hold about you.
Right to correction: You may request that we correct inaccurate or incomplete information.
Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Right to opt out of marketing: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any such communication or by contacting us directly.
To exercise any of these rights, please contact us at hello@makewell.studio. We will respond to verified requests in accordance with applicable law. We may require you to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.
9. Children's Privacy
The Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.
10. Third-Party Links
The Site may contain links to third-party websites or services. Make Well is not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the revised policy on the Site and update the "Last updated" date. Your continued use of the Site or Services following the posting of changes constitutes your acceptance of the revised Privacy Policy.
12. Contact
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:
Make Well LLC 331 S Rio Grande St #108 Salt Lake City, UT 84101
hello@makewell.studio